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Renew your Membership

Renew Your Membership—You’ve Got This.

Strength, resilience, togetherness, and the support of community—that’s what Girl Scouts of Central & Western Massachusetts is all about. So in this uncertain world, you can count on one thing for sure: today, tomorrow, together, we are on your team.

When you stick with Girl Scouts, you’re not just giving your girl something to do, you’re giving her someone to be. The bravest, boldest, best version of herself. The version of herself that walks with her head a bit higher and acts with confidence.

And as she grows, we’ll grow with her, guiding her through life’s ups and downs, supporting her strengths, and showing her new and exciting paths to take.

New to the online early renewal process or need a refresher? Check out these easy step-by-step instructions on how to renew membership.

Renewal Instructions

To renew your girl or Household members,

  • Click on the RENEW button
  • Click the green box “LOG IN”
  • Click “My Account” - enter your email address (USER Name) and Password (if you forgot your password click "Forgot Password" and an email link will be sent to reset your password).
  • Click My Household
  • Check the box next to who you want to renew and the box next to her troop
  • At the bottom click on "Review Cart"
  • Accept the Promise and Law
  • Continue on to the payment page, if there are any problems please contact our Customer Care at info@gscwm.org.

For Troop Leaders to renew members

  • Click on the RENEW button
  • Click the green box “LOG IN”
  • Click “My Account” - enter your email address (USER Name) and Password (if you forgot your password click "Forgot Password" and an email link will be sent to reset your password).
  • Click My Troop(s)
  • Click on the troop #####
  • Check the box next to who you want to renew OR, at the top check next to “SELECT ALL”
  • At the top of page click on "RENEW"
  • Choose Membership Year 2022
  • Choose Payment Type
  • Submit Member Details
  • Review Cart
  • Accept the Promise and Law
  • ADD PAYMENT DETAILS, Continue on to the payment page
  • If there are any problems please contact our Customer Care at info@gscwm.org.
Trouble Logging In?

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact your council’s Customer Care team.

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact your council’s Customer Care team to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: Your council’s Customer Care team can easily change your username/email address without requiring you to recreate your account.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

  • Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact your council’s Customer Care team if you’d like to be listed as your household’s preferred contact.
  • You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact your council’s Customer Care team to merge the two accounts into one.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

  • Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
  • Check your member profile to make sure you’re listed as a volunteer in the troop.
  • Not all troop volunteers can access the troop tab. Check with your council to see which volunteer roles they allow to access the tab.
  • If your background check has expired, you may lose access until it is up-to-date.

Your council’s Customer Care team can provide additional support.