Renew
side menu icon
Renew her Girl Scout membership today!

Renew

Keep her engaged and inspired in challenging times

In challenging times, our Girl Scout grit shines the brightest. That’s why we’re prepared to be a source of consistency for you and your girl when you need it most.

As we navigate through the COVID-19 pandemic together, we’re working hard to ensure your girl has access to the Girl Scout experience she knows and loves in a way she can access right now. And as things continue to evolve and change, we’ll continue to adapt to meet her needs. 

We know many of the things she was looking forward to are canceled right now, but Girl Scouts is still happening. From home and online, for as long as she needs to, she can:

  • Keep the Girl Scout experience going and stay connected while earning badges through online activities with the NEW Girl Scouts at Home 
  • Participate in live virtual events and safe service projects that keep her engaged and inspired
  • Gain tangible, innovative problem-solving and life skills
  • Grow confidence in her outdoor skills and learn how to be a champion for the environment 
  • Expand her imagination through hands-on STEM activities 

The best part is that every experience and skill we can offer her right now will help her continue to be successful at school and in life when it’s time for us all to come together again. 

Because while we have to remain physically apart right now, connection is more important than ever. Whenever you’re ready to renew your Girl Scout membership, we’ll be here for you.

New to the online early renewal process or need a refresher? Check out these easy step-by-step instructions on how to renew membership.

Troop Leaders

As a Troop Leader, you can renew your girls through the online Member Community.

v If the troop is doing the renewal process, the council highly recommends having a meeting with your girl’s families prior to renewing girl’s memberships to determine how payment for the re-newel of their girl will happen

  1. Click on MY GS in the upper right hand corner of the navigation bar of this web page.
  2. Select “Member Profile” from the drop down menu
  3. Log in, using your Member Profile password. Issues logging in? Email info@gscwm.org  or
    call 413-584-2602
  4. Once you are in your profile, click on your troop tab. You will see a list of all girls and adults who have been previously registered in your troop.
  5. On the right hand side of your screen, you’ll want to select “NEXT YEAR” from the drop-down menu.
  6. You’ll see under the “Renewal Choice” heading the options to renew for those girls and adults who still need to renew. Simply select “Renew” for each of those girls and adults who are renewing for the coming year.
  7. If you are trying to renew a girl who has been previously registered and you are getting an error message, please do not try to add her - call us for assistance to avoid creating a duplicate record.
  8. If you are unsure as to whether a girl is returning or not, please select "I'll decide later" instead of "Don't Renew." This way, if she chooses, she can still renew at a later date.
  9. You can also add a girl or adult to your troop! At the bottom of the screen where it says “ADD A NEW MEMBER TO TROOP,” simply select girl or adult and click GO!
  10. The screens will guide you through the remainder of the screens to complete your renewal for your troop.
Parents and Caregivers

Reserve your daughter spot in the troop. Don't let her miss out.

  1. Click on MY GS in the upper right hand corner of the navigation bar of this web page.
  2. Select “Member Profile” from the drop down menu
  3. Log in, using your Member Profile password.
    Issues logging in? 
    Email info@gscwm.org  or  call 413-584-2602.Once you are logged in, you will see your Household Membership Screen, and a list of all your family members who have been previously registered.
  4. On the right hand side of your screen, you’ll want to select “NEXT YEAR” from the drop-down menu.
  5. You’ll see under the “Renewal Choice” heading the options to renew. Simply select “Renew” for each family member who is renewing for the coming year.
  6. If you are unsure as to whether a family member is returning or not, please select "I'll decide later" instead of "Don't Renew." This way, she/he can still renew at a later date.
  7. You can also register a new girl or adult member! At the bottom of the screen where it says “ADD A NEW MEMBER TO HOUSEHOLD,” simply select girl or adult and click GO!
  8. The screens will guide you through the remainder of the screens to complete your renewal for your household.
Trouble Logging In?

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact your council’s Customer Care team.

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact your council’s Customer Care team to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: Your council’s Customer Care team can easily change your username/email address without requiring you to recreate your account.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

  • Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact your council’s Customer Care team if you’d like to be listed as your household’s preferred contact.
  • You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact your council’s Customer Care team to merge the two accounts into one.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

  • Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
  • Check your member profile to make sure you’re listed as a volunteer in the troop.
  • Not all troop volunteers can access the troop tab. Check with your council to see which volunteer roles they allow to access the tab.
  • If your background check has expired, you may lose access until it is up-to-date.

Your council’s Customer Care team can provide additional support.